Talk to a human.
Pick the address that matches your question. We answer every message: no bots, no ticket queues, no waiting weeks.
General & support
Sales & agency
Privacy & data
Security disclosure
When you’ll hear back
| Plan | Response time | Channel |
|---|---|---|
| Free | Within 1 business day | |
| Pro & BYOK Pro | Same business day | Priority email |
| Agency | Within 4 hours | Dedicated Slack channel |
| Security | Within 24 hours | Email, 7 days a week |
What to include in your email
Something not working?
- The tool name
- What you entered
- What you expected vs what happened
- A screenshot if you can
Billing question?
- The email on your account
- Your plan
- The date of the charge
- What you’d like us to do
Feature idea?
- The job you’re trying to do
- How you do it today
- Which tool it belongs in
- Why it matters to you
You might find a quick answer here
Company details
| Company | SEO Fragments |
|---|---|
| Website | seofragments.com |
| Backup URL | seo-fragments.vercel.app |
| Support hours | Monday – Friday, 9 AM – 6 PM (UTC+5) |
| Security | 24/7: we respond to security disclosures every day, including weekends. |
| Postal address | Email hello@seofragments.com for our registered address. |
Contact questions
How fast will I get a response?
Free users: within 1 business day (Mon–Fri). Pro & BYOK Pro: same business day. Agency: within 4 hours via dedicated Slack. Security disclosures: within 24 hours, 7 days a week.
Can I get a demo before buying?
Yes — email sales@seofragments.com with your website URL and team size. We’ll set up a 15-minute walkthrough of the dashboard, the Autopilot scanner, and any tools relevant to your workflow.
How do I request a refund?
Email hello@seofragments.com with “Refund Request” in the subject line within 14 days of your first payment. We process refunds within 3–5 business days. See our refund policy for details.
Do you offer white-label or agency partnerships?
Yes. The Agency plan includes white-label reports, unlimited scans, team seats and API access. Email sales@seofragments.com for custom pricing and onboarding.
How do I delete my account and data?
You can delete your account yourself in Settings → Security, or email privacy@seofragments.com with “Account Deletion” in the subject. We confirm within 48 hours and purge data within 30 days per our privacy policy.
I found a security vulnerability — what should I do?
Email security@seofragments.com with details. Please don’t disclose it publicly before we’ve had a chance to fix it. We respond within 24 hours and keep you updated throughout the fix.
Not sure where to start?
Email hello@seofragments.com and we’ll route your message to the right person within one business day.